Cancellation Policy

It has been disclosed to you, the deposit collected by First Rate Movers is a broker fee.  This is our fee for locating and dispatching a fully licensed and insured household goods motor carrier. The carrier pays, which will be paid C.O.D by you to the independently owned carrier in two payments; half upon pickup and half upon delivery of your household goods, to its intended destination.  You are aware that these are separate transactions between you and the assigned carrier. First Rate Movers does not participate in the collection of carrier’s pay nor do we share in the proceeds of carrier pay.  Once your payment is processed for our fee, we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods. You understand that a cancellation made within 7 business days of the scheduled pick-up date, will also be treated as a late cancellation and result in a forfeiture of the deposit, as a carrier has already been assigned and dispatched. As the customer, you understand that if you book your move within 7 business days of the scheduled pick-up date, the 72-hour cancellation window will be null and void and your deposit will be non-refundable unless a manager approves otherwise. Since our fee for service begins immediately, you understand and agree to our broker fee being Non-Refundable with no exceptions once your payment is processed for our fee. Should you cancel this agreement after 72 hours, and/or a carrier is assigned to your move, all services on behalf of First Rate Movers will be considered “Services Rendered” and there will be NO REFUND for the deposit.  For all orders cancelled after 72 hours, First Rate Movers will apply our nonrefundable deposit collected from you to any future move for a period of 12 months from the date of your original order. If the move is cancelled within 72 hours of being booked, and the intended pickup is not within 7 business days, First Rate Movers will keep 15% of the deposit for processing fees.